In compliance with the provisions of current legislation, Heladería Horchatería Pepe (hereinafter, also the Website) undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected.

This privacy policy is adapted to current Spanish and European regulations on the protection of personal data on the internet. Specifically, it respects the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).


• Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).


• Royal Decree 1720/2007, of 21 December, approving the Regulations for the development of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).


• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

The person responsible for the processing of the personal data collected in Heladería Horchatería Pepe is: Eloy López Llacer, with NIF: 53093150L (hereinafter, Data Controller). Their contact details are as follows:
Adress: Av. Neptuno, 14 Bajo 46137 Pobla de Farnals
Phone: 961461014
Email: contacto@heladeriapepe.com

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by Heladería Horchatería Pepe, through the forms provided on its pages, will be incorporated and processed in our file in order to be able to facilitate, expedite and comply with the commitments established between Heladería Horchatería Pepe and the User or the maintenance of the relationship established in the forms that the User fills in. or to respond to a request or query from the same. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR applies, a register of processing activities is kept that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

The processing of the User's personal data will be subject to the following principles set out in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights:

• Principle of lawfulness, loyalty and transparency: the User's consent will be required at all times after completely transparent information of the purposes for which the personal data are collected.


• Principle of purpose limitation: personal data will be collected for specific, explicit and legitimate purposes.


• Principle of data minimisation: the personal data collected will only be those strictly necessary in relation to the purposes for which they are processed.


• Principle of accuracy: personal data must be accurate and always up-to-date.


• Principle of limitation of the storage period: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of its processing.


• Principle of integrity and confidentiality: personal data will be processed in a way that guarantees its security and confidentiality.


• Principle of proactive responsibility: the Data Controller will be responsible for ensuring that the above principles are complied with.

The categories of data processed at Heladería Horchatería Pepe are only identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

The legal basis for the processing of personal data is consent. Heladería Horchatería Pepe undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.

On the occasions in which the User must or can provide their data through forms to make queries, request information or for reasons related to the content of the Website, they will be informed in the event that the completion of any of them is mandatory because they are essential for the correct development of the operation carried out.

Personal data are collected and managed by Heladería Horchatería Pepe in order to facilitate, speed up and comply with the commitments established between the Website and the User or the maintenance of the relationship established in the forms that the latter fills in or to respond to a request or query.

Likewise, the data may be used for a commercial purpose of personalisation, operational and statistical, and activities specific to the corporate purpose of Heladería Horchatería Pepe, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation and navigation of the Website.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses that will be given to the information collected.

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: 3 months, or until the User requests their deletion.

At the time the personal data is obtained, the User will be informed about the period for which the personal data will be kept or, where this is not possible, the criteria used to determine this period.

The User's personal data will not be shared with third parties.

In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Respecting the provisions of articles 8 of the GDPR and 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent for the processing of their personal data lawfully by Heladería Horchatería Pepe. If the child is under 14 years of age, the consent of the parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Heladería Horchatería Pepe undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and to avoid the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed. or unauthorized disclosure of or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encrypted.

However, due to the fact that Heladería Horchatería Pepe cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of the security of personal data occurs that is likely to entail a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data breach is defined as any security breach that results in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized disclosure of or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to guarantee by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom the information is accessible.

The User has the following rights recognised in the GDPR and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights against the Data Controller:

• Right of access: It is the User's right to obtain confirmation as to whether or not Heladería Horchatería Pepe is processing their personal data and, if so, to obtain information on their specific personal data and the processing that Heladería Horchatería Pepe has carried out or is carrying out, as well as, among others, the information available on the origin of said data and the recipients of the communications made or planned to do so.


• Right to rectification: This is the User's right to have their personal data modified that turn out to be inaccurate or, taking into account the purposes of the processing, incomplete.


• Right to erasure ("the right to be forgotten"): It is the User's right, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and it has no other legal basis; the User objects to the processing and there is no other legitimate reason to continue with it; the personal data has been processed unlawfully; personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its implementation, must take reasonable steps to inform the Data Controllers who are processing the personal data of the data subject's request to delete any link to that personal data.


• Right to restriction of processing: It is the User's right to limit the processing of their personal data. The User has the right to obtain the restriction of processing when contesting the accuracy of his/her personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.


• Right to data portability: In the event that the processing is carried out by automated means, the User will have the right to receive from the Data Controller his/her personal data in a structured, commonly used and machine-readable format, and to transmit them to another data controller. Whenever technically possible, the Data Controller will directly transmit the data to that other controller.


• Right of opposition: It is the User's right not to carry out the processing of their personal data or to cease the processing of the same by Heladería Horchatería Pepe.


• Right not to be subject to a decision based solely on automated processing, including profiling: It is the User's right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, unless otherwise provided for by current legislation.

Thus, the User may exercise his/her rights by written communication addressed to the Data Controller with the reference "RGPD-heladeriapepe.com", specifying:

• Name, surname of the User and copy of the ID card. In cases where representation is admitted, it will also be necessary to identify the person representing the User by the same means, as well as the document accrediting the representation. The photocopy of the ID card may be replaced by any other legally valid means that proves identity.


• Request with the specific reasons for the request or information to be accessed.


• Address for the purpose of notifications.


• Date and signature of the applicant.


• Any document that proves the request made.

This application and any other attached documents may be sent to the following address and/or e-mail:

Postal address: Av. Neptuno, 14 Bajo 46137 Pobla de Farnals
Correo electrónico: contacto@heladeriapepe.com

The Website may include hyperlinks or links that allow access to websites of third parties other than Heladería Horchatería Pepe, and which are therefore not operated by Heladería Horchatería Pepe. The owners of these websites will have their own data protection policies, and they will be responsible for their own files and their own privacy practices.

In the event that the User considers that there is a problem or infringement of the regulations in force in the way in which their personal data is being processed, they will have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular, in the State in which they have their habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

It is necessary for the User to have read and agree with the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed with it in the manner, during the periods and for the purposes indicated. The use of the Website will imply acceptance of its Privacy Policy.

Heladería Horchatería Pepe reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to check this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018. of 5 December, on the Protection of Personal Data and guarantee of digital rights.

Última modificación: 16/12/2025